At Colorblooms, we are dedicated to providing a smooth, reliable, and transparent shopping experience. We ensure all customer concerns are addressed professionally, fairly, and in compliance with applicable laws.

What Is a Grievance?

A grievance refers to any complaint, concern, or dissatisfaction related to products or services purchased on our platform. Examples include:

• Defective or poor-quality men’s clothing products.
• Incorrect, delayed, or failed deliveries.
• Payment or transaction issues.
• Problems with returns, exchanges, or refunds.
• Concerns regarding customer support.
• Questions or clarifications about our policies.

How to Lodge a Grievance

To submit a grievance, follow these steps:

1. Visit Help Centre or Contact Page
   
   
   • Access the "Help Centre" or "Contact Us" section on our website or mobile app.
      
2. Select Issue Category
   
   
   • Choose the category that best matches your grievance.
      
3. Submit Details
   
   
   • Provide your Order ID, a clear description of the issue, and any supporting documents or images.

• Once submitted, our support team will review your grievance and respond appropriately.

Escalation to Grievance Officer

If your concern is not resolved or you are unsatisfied with the customer service response:

• You may escalate the issue to the Grievance Officer.
• This escalation follows the Information Technology Act, 2000, and other relevant laws.
• The Grievance Officer ensures fair handling of complaints and addresses escalated matters.
• Contact the Grievance Officer at: eikospaceinnovationpvtltd6@gmail.com

Grievance Resolution Process

• Acknowledgement: You will receive an email confirmation within 48 hours of lodging the grievance.
• Reference ID: A unique ticket number will be issued to track the complaint.
• Resolution Timeline: Our team, together with the Grievance Officer, aims to resolve grievances within 7 working days, or as required by law.
• Updates: You will receive regular updates via your registered contact details until resolution.

Closure of Grievance

A grievance will be considered resolved under the following conditions:

• A satisfactory resolution has been provided by our support team or Grievance Officer.
• You do not respond within a reasonable timeframe after a resolution is proposed.
• A final decision is communicated in accordance with our policies and legal obligations.

Contact Information

For any questions or to file a grievance, please contact us at:
eikospaceinnovationpvtltd6@gmail.com